Privacy Policy | PipeLLM

PipeLLM, a product of Synaptyx, Inc. ("we", "us" or "our") respects your privacy and we are committed to protecting it through our compliance with this Privacy Policy. We have created this Privacy Policy to inform you of our policies regarding the collection, use and disclosure of personal data and the choices you have associated with that information. Capitalized terms used but not defined in this Privacy Policy have the meaning given to them in our Terms of Service.

This Privacy Policy applies to all personal data collected through any written, electronic, or oral communications, as you:

Access the website located at www.pipellm.ai and all corresponding webpages and websites that link to this Privacy Policy (the "Site");
Interact with applications on third party websites and services, if those applications include links to this Privacy Policy;
Utilize our Service.

Before using our Site and Service, please carefully read our Terms of Service and this Privacy Policy. By using this Site or Service, you consent to the collection and use of your personal data in accordance with this Privacy Policy and our Terms of Service. If you do not feel comfortable with any part of this Privacy Policy or our Terms of Service, you should not use or access our Site or Service.

1. Collection of Personal Data

We collect personal data when you use our Site and our Service. Personal data is any information that relates to you, identifies you personally or could be used to identify you including, but not limited to: your name, mailing address, email address, telephone number, payment-related information, and online identifiers. If you submit prompts, files, messages, data, model gateway requests, protocol conversion settings, agent instructions, workflow settings, tool parameters, approvals, or other content through the Service, and that material contains personal data, we may process it. We may also process logs, traces, usage events, audit records, routing metadata, and related metadata generated when you access APIs, model gateway features, protocol translation, agent runtimes, assistants, automations, tools, integrations, connectors, or monitoring features. We do not control, and are not responsible for, how third-party model providers, tool providers, or integration partners handle data processed through their own services, and their terms and privacy policies may also apply.

Personal Data You Voluntarily Provide to Us

Information that you provide by filling in forms on our Site or Service. This includes information provided at the time of or after registering and creating an account, using our Service, sending Inputs through the Service, and configuring agents, workflows, tools, integrations, or related settings. We may also ask you for information when you report a problem with our Site or Service.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for internal purposes.
Details of transactions you carry out through our Site and of the fulfillment of Credits purchases.
Your search queries on the Site.
Information you choose to include in prompts, files, messages, approvals, connectors, or other Service configurations.

Personal Data Collected Automatically

As you navigate through and interact with our Site or Service, we may use automatic data collection technologies to collect certain information about your device, browsing actions and patterns, including:

Details of your visits to our Site, including, but not limited to, traffic data, location data, log files to understand how our Service is performing, browser history, search, information about links you click, pages you view, runtime events, tool usage events, audit activity, and other communication data.
Information about your computer and internet connection, including your IP address, operating system and browser type, time zone setting, and other unique personal or online identifiers.
Information about your preferences to make your use of the Site more productive, via the use of Cookies.

Cookies and Other Tracking Technology

We may use cookies, embedded scripts, and other similar tracking technologies ("Tracking Technologies") to collect additional personal data automatically as you interact with the Site and to personalize your experience with our Site. These technologies help us recognize you, customize or personalize your experience, market additional products or services to you, and analyze the use of our Service to make them safer and more useful to you.

Cookies are small web files that a site or its provider transfers to your device's hard drive through your web browser that enables the site's or provider's system to recognize your browser and remember certain information. We use first-party and third-party cookies for the following purposes: to make our Site function properly, to improve our Site and Services, to make login to our Site or Service easier, to recognize you when you return to our Site, and to track your interaction with the Site.

2. How We Use Your Personal Data

We will only use your personal data as described in this Privacy Policy or as disclosed to you prior to such processing taking place. The purposes for which we may use your personal data include:

Providing the Service.
Operating APIs, model gateway features, protocol translation, agent runtimes, assistants, automations, managed tools, integrations, connectors, monitoring, and audit features.
Contacting you regarding the administration of any features or functions of the Site or Service you have registered to use.
Providing you with notices about your account.
Notifying you about changes to our Site, our policies, terms or any products or Service we offer or provide though it.
Sending you marketing and promotional emails.
Responding to your questions or other requests.
Allowing you to participate in the interactive features of the Site and Service.
Tailoring your experience on the Site or Service.
Saving your user account, registration and profile data.
Tracking your return visits to and use of the Site and Service.
Accumulating and reporting aggregate, statistical information in connection with the Site and the Service and user activity.
Maintaining billing, metering, service performance, troubleshooting, and abuse prevention systems.
Keeping you secure and safe while using our Site.
Improving and enforcing our security measures.
Maintaining legal and regulatory compliance.

3. How We Share and Disclose Your Personal Data

We may share or disclose your personal data in the following circumstances:

Website Service Providers. We may employ other companies and individuals to facilitate our Site and Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Site and Service are used.
Underlying Model, Tool, and Integration Providers. We may share personal data, content, or metadata with third parties as necessary to provide the models, model gateway routing, protocol translation, tools, integrations, connectors, search functions, or other features that you choose to invoke through the Service.
Affiliates and Corporate Partners. We may share your personal data with our subsidiaries, affiliates, and partners.
Corporate Transactions. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or sale or transfer of some or all of our assets.
Analytics. We may share aggregated, de-identified information publicly and with our affiliates, subsidiaries, and partners.
As Required by Law. Under certain circumstances your personal data may be subject to processing pursuant to laws, regulations, judicial or other government subpoenas, warrants, or orders.

4. Marketing Communications

We strive to provide you with choices regarding the personal data you provide to us. If you do not wish to have your email address or other contact information used by us to promote our Service, you can opt-out by sending an email stating your request to support@pipellm.com.

5. Data Security

We implement and maintain physical, technical and administrative security measures designed to protect Your Data from accidental loss and from unauthorized access, use, alteration and disclosure. All personal data you provide to us is stored on our secure servers behind firewalls. Some Service features may involve transmission to third-party model providers, tool providers, or infrastructure providers selected by PipeLLM or invoked by you.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. You are also responsible for managing access to your accounts, tools, integrations, and connected systems.

6. Data Retention

We are subject to applicable laws on the retention of information and will retain your information for as long as is reasonably necessary to provide the Service, maintain security, investigate misuse, support billing and operations, comply with legal obligations, and meet regulatory or compliance requirements. Retention periods may vary based on the type of data, whether logging or telemetry features are enabled, whether preview or managed features are in use, and your account settings, contractual terms, or legal obligations.

7. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: support@pipellm.com.